Knowledge of ISO9001 Test Answer

Out of the given quality management principles, which one emphasizes on understanding & meeting current and future needs of the customers?

a. Customer focus

b. Process approach

c. System approach to management

d. Continual improvement

How many mandatory documented procedures are required by ISO9001 Quality Management System?

a. 4

b. 6

c. 8

d. 10

ISO9001 aims to enhance the satisfaction of :

a. Employees

b. Stake holders

c. Customers

d. Employers

e. Management

What needs to be ensured prior to their communication to the supplier.

a. Price

b. Packing

c. Adequacy of purchase requirements

d. Transportation

Which clause of  ISO 9001:2008 refers to the working conditions and is used to ensure that the product manufacturing requirements are being met?

a. clause 6.4

b. clause 7.2.1

c. clause 6.3

d. clause 6.2.1

Appropriate records of education, training, skills and experience of the employees of the organization should be maintained by:

a. quality assurance department

b. external quality auditors

c. accounts department

d. personnel department

The purpose of conducting Management Review is to

a. ensure effectiveness of the Quality Management System

b. conduct external audits

c. fix responsibility for non-conformities

d. increase the production trends

Which clause of ISO9001:2008 specifies the requirement for a Quality Policy?

a. Quality management system 4.2

b. Management responsibility 5.3

c. Resource management 6.2

d. Product realization 7.1

An activity of using resources to transform inputs into outputs is called:

a. Method

b. Process

c. Procedure

d. System

Whose satisfaction is necessarily to be monitored and measured?

a. Employees

b. Customer

c. Owners

d. Producers

Special Instructions: The following question may have more than one correct answer options

Documented procedure for control of records must define controls for their:

a. identification

b. storage and protection

c. retention and retrieval

d. none of the above

________ is required to analyze and compare the adequacy of the system resources in order to improve and achieve product quality.

a. quality audit

b. quality assurance

c. quality conformance

d. quality evaluation

The ISO9001 standard requires that a Management Representative should be:

a. An external person

b. A member of the management of the organization

c. Consultant

d. Visitor to the organization

Quality Manual need not be documented for the Quality Management System of an organization:

a. True

b. False

Monitoring and measurement equipment must be calibrated or validated

a. during production process

b. as and when required

c. before using the equipment

d. only before ISO audit

The ISO members who have one vote each, irrespective to the strength of the economy are grouped as:

a. full members

b. correspondent members

c. subscriber members

d. partial members

Special Instructions: The following question may have more than one correct answer options

ISO9001 certified organization is permitted to use an approved logo of the certifying body on its following items:

a. Stationery

b. Product

c. Advertising Material

d. Anywhere

Out of the given quality management principles, which one emphasizes on understanding & meeting requirements, and also obtaining effective results?

a. customer focus

b. process approach

c. system approach to management

d. continual improvement

The organization actually responsible for Design and Development of product can claim exclusion of Clause 7.3 of the standard ISO9001.

a. True

b. False

Special Instructions: The following question may have more than one correct answer options
Quality Objectives should be:

a. Intangible

b. Imaginary

c. Measurable

d. Consistent with Quality Policy

___________ is the technical committee of Environmental Management Systems.

a. ISO/TC 207

b. ISO/TC 206

c. ISO/TC 205

d. ISO/TC 204

Guidelines for 'performance improvement' based upon the quality management principles are included in:

a. ISO 9000

b. ISO 9001

c. ISO 9004

d. ISO 14001

In case any element cannot be applied to an ISO system due to the nature of an organization, it can be considered for exclusion as per:

a. Clause 8

b. Clause 6

c. Clause 7

d. Clause 9

The ISO9000 family of standards has been published by:

a. International Standards Organization

b. International Statistical Institute

c. International Organization for Standardization

Necessary competence of the personnel working in the organization which has implemented ISO9001 is determined by:

a. Production manager

b. Personnel manager

c. Quality Auditor

d. Quality Assurance manager

Follow-up audit, after Internal Audit observation of non-conformity

a. is not required

b. is performed every six months

c. is required to verify the effectiveness of the corrective action

Which ISO standard sets guidelines for auditing Quality Management Systems and Environmental Management Systems?

a. ISO 9000:2005

b. ISO 19011:2002

c. ISO 14001:9000

d. ISO 14001:9001

Which clause of ISO9001:2008 requires the statement of Quality Policy in the Quality Management System?

a. Clause 4.2

b. Clause 5.3

c. Clause 6.2

d. Clause 7.1

Under which clause of ISO9001, it is mandatory to identify Customer property?

a. Clause 7.2

b. Clause 8.2.2

c. Clause 7.5.4

d. Clause 7.6

Which of the following clause makes it mandatory to maintain the Records of Preventive Actions taken?

a. Clause 8.4

b. Clause 8.5.2

c. Clause 7.5.3

d. Clause 7.3.7

The operational technique or activity required to fulfill quality requirements is:

a. Quality assurance

b. Quality control

c. Quality surveillance

d. Quality rating

ISO9001 promotes adoption of the following approach while developing, implementing and improving the effectiveness of the Quality Management System

a. Element based

b. Dictatorial

c. Process based

d. Manager based

_________ is applied to corrective and preventive actions to prevent a problem from re-occurring.

a. Dynamic Analysis

b. Finite element analysis

c. Analysis of Variance

d. Root Cause Analysis

Product realization does not include:

a. determination of requirements related to the product

b. customer communication

c. design and development planning

d. monitoring and measurement of processes

The work that the organization goes through to develop, manufacture, and deliver the finished goods or services is called

a. manufacturing

b. product validation

c. product planning and control

d. product realization

The Technical Committee which considers, drafts and finalizes the International Quality Management System, ISO9001, is:

a. ISO/TC186

b. ISO/TC176

c. ISO/TC167

d. ISO/TC168

Which clause of ISO9001 makes it mandatory to have Documented Procedure for Document Control?

a. Clause 6.2.2

b. Clause 4.2.3

c. Clause 4.2.4

d. Clause 5.4.1

__________ is required for periodically keeping the system revitalized.

a. registration audit

b. internal audit

c. pre-assessment or system audit

d. surveillance audit

In PDCA cycle P stands for Plan, D stands for Do, A stands for Act. What does C stand for?

a. Control

b. Co-ordinate

c. Check

d. Create

All purchased products could be verified by:

a. Incoming inspection

b. Review and verification of supplier's Test Certificate

c. Inspection at supplier's premises

d. Any one or more of the above